Hydraulic Squad (Pty) Ltd · Registration No. 2019/591521/07 · Unit 2B, 22 Mulder Street, Industrial Park, Bronkhorstspruit, 1020 · 087 822 1376 · sales@hydraulicsquad.co.za

This policy forms part of Hydraulic Squad's Standard Terms and Conditions of Sale, Service and Repair.

At a glance

  • Returns must be approved in writing before goods are sent back.
  • Unused stock items only, in original packaging, within 7 (seven) days of the invoice date, with the original invoice.
  • A 15% handling fee applies to every accepted return. The fee is not negotiable.
  • Special-order, imported, custom-made and fitted items cannot be returned.
  • Faulty goods are handled under our warranty procedure, not as a return.
  • Approved returns are credited to your account or refunded within 14 (fourteen) days of acceptance, less the handling fee.

1. What can be returned

1.1 Hydraulic Squad accepts the return of standard stock Goods only if all of these conditions are met:

  • a Return Authorisation (RA) number was issued in writing by Hydraulic Squad before the return;
  • the Goods are returned within 7 (seven) days of the invoice date;
  • the Goods are unused, not fitted, undamaged, clean and in resaleable condition;
  • the Goods are in their original, unmarked packaging, with all parts, manuals and labels;
  • the original invoice or invoice number is supplied.

1.2 Hydraulic Squad inspects every return. It may reject any return that does not meet these conditions, and will then hold the Goods for collection at the Customer's cost.

1.3 Goods returned without an RA number, or after 7 days, will not be accepted.

2. What cannot be returned

The following items cannot be returned, exchanged or credited under any circumstances:

  • special-order, imported or non-stock items ordered for the Customer;
  • custom-made, machined or manufactured items, including cylinders, rods, power packs and manifolds;
  • made-up, crimped or cut-to-length hoses, and cut pipe or tube;
  • seals, O-rings, seal kits, filters and filter elements;
  • hydraulic oil, lubricants and other fluids once the seal is broken;
  • electrical and electronic items, including solenoids, coils, sensors and controllers;
  • Goods that have been fitted, installed, used, tested on a machine or contaminated;
  • repaired or reconditioned Customer Equipment.

3. Handling fee

3.1 A handling fee of 15% of the invoiced value (excluding VAT) is charged on every accepted return and every cancelled order. This fee is fixed and not negotiable. No staff member is authorised to waive or reduce it.

3.2 The fee covers inspection, administration, restocking, repackaging and the cost of reversing the transaction with our suppliers.

3.3 The fee is deducted from any credit or refund. If no credit is due, it is invoiced and payable on the Customer's normal terms.

3.4 Delivery and courier costs, both ways, are for the Customer and are not refunded.

3.5 The handling fee does not apply only where:

  • Hydraulic Squad supplied the wrong item or wrong quantity against the Customer's written order; or
  • the Goods are confirmed faulty under section 4.

4. Faulty goods and warranty returns

4.1 Report a suspected fault in writing within 7 (seven) days of discovering it, and stop using the item immediately.

4.2 Return the item to our premises unaltered and not stripped, with the invoice number and a description of the fault and operating conditions.

4.3 Hydraulic Squad, or the manufacturer, will inspect the item and report on the cause of failure.

4.4 If the fault is covered by warranty, we will repair or replace the item, or credit the price paid, at our option. No handling fee is charged.

4.5 If the failure was caused by contamination, incorrect installation, over-pressure, misuse, lack of maintenance or normal wear, the claim is rejected. The Customer then pays the inspection and testing costs, any return delivery, and the 15% handling fee if a credit is later agreed.

4.6 Warranty exclusions and limits are set out in clause 8 of the Terms and Conditions.

5. How to return goods

  1. Email sales@hydraulicsquad.co.za or call 087 822 1376 within 7 days of the invoice date. Give the invoice number, item codes, quantities and the reason for return.
  2. Wait for a written Return Authorisation (RA) number. Do not send goods before you receive it.
  3. Pack the goods securely in their original packaging. Write the RA number clearly on the outside of the package.
  4. Deliver the goods to our premises at your cost, within 5 (five) days of receiving the RA number. The RA expires after that.
  5. We inspect the goods within 5 (five) days of receiving them and confirm acceptance or rejection in writing.
  6. For accepted returns, we issue a credit note or refund within 14 (fourteen) days, less the 15% handling fee.
  7. Refunds are paid by EFT only, into the bank account the original payment came from. Account customers receive a credit note against their account. No cash refunds are given.
  8. Risk stays with the Customer until Hydraulic Squad signs for the returned goods at its premises.

6. Consumer Protection Act and Terms and Conditions

6.1 If the Customer is a consumer protected by the Consumer Protection Act 68 of 2008, nothing in this policy limits its rights under that Act, including the right to return unsafe or defective goods under section 56.

6.2 This policy is part of Hydraulic Squad's Standard Terms and Conditions of Sale, Service and Repair. Where the two conflict, the Terms and Conditions prevail.

6.3 Hydraulic Squad may update this policy at any time. The version in force on the invoice date applies.